Random Acts 15th Anniversary Auction

1. Information We Collect

We may collect the following information when you register for or participate in the Auction:

• Contact and account information: Your name, email address, phone number, username, and other registration details.
• Shipping information: Your mailing address and delivery instructions.
• Bidding and purchase information: Items you bid on or purchase, bid amounts, transaction history, and related records.
• Payment information: Payments are processed through our third-party payment processor, Stripe.
• Experience information: Information reasonably necessary to arrange and fulfill purchased experiences, including scheduling preferences, availability, and any required consent or waivers.
• Technical and usage information: Information collected automatically when you use the Auction platform, such as your IP address, browser type, device information, and information collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

• Administer the Auction, process bids and purchases, and fulfill transactions.
• Arrange shipping and delivery of items and arrange purchased experiences.
• Communicate with you regarding your bids, purchases, or experiences.
• Maintain the security and functionality of the Auction platform and prevent fraud.
• Comply with applicable legal, tax, and recordkeeping obligations.
• Send you future communications from Random Acts or Misha Collins, but only if you have affirmatively agreed to receive them.

You may withdraw your consent to receive marketing communications at any time by using the unsubscribe instructions provided in those communications or by contacting us.

3. How We Share Your Information

We may share personal information with third parties as reasonably necessary to administer the Auction, including:

• Auction Partners: Misha Collins, All7Studios, Creation Entertainment, and other individuals or organizations involved in fulfilling Auction items or experiences, to the extent reasonably necessary for their participation. Random Acts may use your information for receipts, updates, and promotional communications. You may unsubscribe from these communications at any time by following the instructions included in the emails.
• Service Providers: Third parties that support the Auction, including iRostrum, Stripe, shipping carriers, and providers of website hosting, analytics, and technical services.
• Legal Requirements: Government authorities or other parties when required by law or reasonably necessary to protect legal rights, prevent fraud, or address security concerns.

4. Cookies and Analytics

The Auction is hosted through iRostrum, which uses cookies and similar technologies to operate the platform, maintain user sessions, support bidding functionality, monitor performance, and improve the user experience.

These technologies may include essential cookies necessary for the Auction to function and analytics tools, such as Google Analytics and Azure Application Insights. For more information about how iRostrum processes information and cookies, please visit iRostrum’s Privacy Policy.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent you from accessing certain features, including account login and bidding.

5. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to administer the Auction, fulfill purchases and experiences, maintain appropriate business and financial records, comply with legal obligations, resolve disputes, and support legitimate fundraising activities.

When information is no longer needed, we will take reasonable steps to delete or anonymize it, subject to applicable legal and operational requirements.

6. Information Security

We implement appropriate technical and organizational measures designed to protect your information against unauthorized access, disclosure, alteration, and loss. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Privacy Rights

You may contact us to request access to, correction of, or deletion of your personal information. We will review and respond to requests in accordance with applicable law.

You may also opt out of future marketing communications at any time.

Certain information may need to be retained to complete transactions, comply with legal obligations, or maintain necessary records.

8. International Transfers of Information

The Auction is administered from the United States. If you participate from another country, your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Such countries may have different data protection laws than those in your country of residence.

9. Children

The Auction is intended only for individuals who are at least 18 years old, and we do not knowingly collect personal information through the Auction from individuals under 18.

10. Changes to this Policy

We may update this policy. The date at the top shows the latest version. We will provide additional notice of material changes where required by applicable law.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Random Acts
Address: 8 The Green #4695, Dover, DE 19901
Email: fundraisingsupport@randomacts.org
Phone: (833) 763-6228